Water & Sanitation: Customer Services

Water / Sanitation Services

Water Meters are read by the 19th of each month and bills are generated to be mailed out to customers by the 25th.

Sanitation bills are billed on a quarterly basis and at this time are generated with the water bill. 
All bills are due by the 15th of the following month. A 10% late fee is added to all bills not paid on or before the 15th of each month. Delinquent bills are due by the 20th. After the 20th, they are subject to disconnection and an additional late fee.

Payments may be made in person, in the drive through window, in the courtesy drop box, or by U.S. Mail. We currently only accept check, cash, money order, or cashier's check for water and sanitation payments.

Customers that utilize the recycle service are required to put their items loose in the recycle can.  A complete list of accepted items can be received by contacting a Community Services Representative.

Delinquent Accounts

If your water service is disconnected for non-payment, there will be an additional $25 reconnect fee. If service has been disconnected more than once in a 12 month period, an additional deposit of $50 in addition to the reconnect fee will be required before service is restored.

If your sanitation service is discontinued, your waste receptacle will be picked up immediately and a $25 redelivery fee will be assessed. If service has been discontinued more than once in a 6 month period, an additional deposit of $50 in addition to the redelivery fee will be required before your service is restored.

Returned Checks

A charge of $35 will be added to a returned check. Any customer with a returned check will be required to make all future payments in the form of cash, money order, or cashier's check.

If bills are paid through online banking bill pay service, it is the customer's responsibility to ensure the City receives payment by the 15th to avoid a late fee and by the 20th to avoid possible disconnection. Banks will normally mail a check to the City, so please allow 5 business days for the payment to arrive. Payments received in the mail the morning of the 11th or in the courtesy drop box will be posted before late fees are assessed.

Based on Address, Services provided are either Water & Sanitation Services or Sanitation only.  To verify services at your address, please contact Customer Service then please complete the following appropriate Application.  To terminate services, please submit the following Service Disconnection Request. 

Contact Us

  1. Community Services Representatives


    217 Main St.
    Hiram, GA 30141

    Ph: 770-943-3726, ext. 2001
    Fx: 770-439-2372


    Monday - Friday
    8 a.m. - 5 p.m.

    Closed for Lunch
    12:30 p.m. - 1:30 p.m.